What led you to work in the energy storage industry?
I studied architecture and environment in high school. I always found the technology focus within those areas interesting. Since I was a child, I have always been interested in learning how things work in practice.

 

What’s most fun about your job?
I like to be able to help people that are calling in asking for assistance. I enjoy talking to people, so my job is very social. It is gratifying to create a customer relationship and help in establishing a good impression of our company while making the customer happy. I want the customer to feel happy and seen. Every day, I learn something new about how the technology of our product works.

 

What is the most common misconception about your role?
A lot of people do not understand my role by title. They assume that since I’m working with technical support, I do programming. I do not make changes in the software but I do run checks on the data. My job is more focused on analysis and finding solutions rather than implementing the changes.

 

Tips that you would give yourself early in your career?
To be patient and understanding. When I was working as a studendt’s assistant, I learned that it’s important to try to understand the other person’s situation. I learnt that it’s important to approach things pedagogically, explaining too much rather than too little; it is important to be clear and to not take criticism personally.

 

Who inspires you?
The biggest sources of inspiration for me are my mom and my aunt, primarily their personalities and how they behave towards others. They are very warm and want what’s best for others; they are always giving a helping hand whenever someone needs it. My closest friend Carolina is also an inspiration for me. She’s working at Gävle Energi; she has a big drive and is working with energy. She always thinks 3-4 times before she says something. She’s cautious and wants to make sure she understands how things work before she speaks.

 

A good tv-show?
Suits. It’s a television show about driven people; there is a lawyer who doesn’t have a degree but is extremely good at what he does. The show indicates that you can go a long way based on your drive and personality – that anything is possible as long as you do what’s necessary to achieve the best possible result.

 

A fun project that you have been involved in?
I’m involved in the creation of new processes. It’s fun to be a part of it, see how it works, and to be able to influence the implementation.

 

A secret talent?
I have the highest attendance at Nilar’s Friday lunches at the golf course.

 

Best tip to stay productive?
Coffee, exercising and talking with friends. It’s good to maintain a social life even at a distance.

 

What’s the best thing about working at Nilar?
All my colleagues; there are so many nice people around. I also appreciate the nice customers calling in. It may sound cliché but it gives you so much back when you get to talk to so many nice people from all over the world.